Shipping Insurance
Protect your order with comprehensive insurance coverage. Reship guarantee, damage protection, and customs seizure coverage included.
Why Choose Shipping Insurance?
Insurance is mandatory for all orders. While we maintain a 99% successful delivery rate with our discreet packaging and express shipping, insurance protects your investment against loss, damage, or customs seizure.
With insurance, you're guaranteed a free reship or full refund if anything goes wrong with your order. The insurance fee is 85% of your order amount (minimum $75) and must be paid directly through our support team before your order is processed.
Insurance Pricing
Insurance is mandatory for all orders. Fee is 85% of your order amount (minimum $75). Payment must be made through our support team.
- Full reship guarantee
- Damage protection
- Lost package coverage
- Customs seizure protection
- 24/7 claim support
- Fast claim processing
- Full reship guarantee
- Damage protection
- Lost package coverage
- Customs seizure protection
- Priority claim support
- Express reship processing
- Tracking assistance
- Full reship guarantee
- Damage protection
- Lost package coverage
- Customs seizure protection
- VIP claim support
- Same-day reship processing
- Dedicated support agent
- Alternative shipping method
- Full reship guarantee
- Damage protection
- Lost package coverage
- Customs seizure protection
- VIP priority support
- Immediate reship processing
- Personal account manager
- Multiple reship options
- Expedited shipping upgrade
Comprehensive Protection
Our insurance covers all potential shipping issues, ensuring your order reaches you safely
Lost Packages
If your package is lost in transit and tracking shows no delivery, we'll immediately reship your order at no additional cost or provide a full refund.
Customs Seizure
In the rare event (less than 1%) that customs seizes your package, insurance guarantees a free reship using an alternative shipping method.
Damage Protection
If your products arrive damaged or broken, we'll replace them immediately. Just provide photos within 48 hours of delivery.
Reship Guarantee
Complete reship guarantee for any shipping-related issues. We handle everything - no questions asked, no hassle.
Fast Processing
Claims are processed within 24 hours. Approved reships are sent immediately via express delivery to minimize delays.
Dedicated Support
Priority support for insured orders. Our team is available 24/7 to assist with any shipping concerns or claims.
Coverage Comparison
See what's included in each insurance tier
| Coverage Feature | Minimum $75 |
Standard $212.50 |
Premium $425 |
Elite $850 |
|---|---|---|---|---|
| Reship Guarantee | ||||
| Damage Protection | ||||
| Customs Seizure | ||||
| Lost Package | ||||
| 24/7 Support | ||||
| Priority Processing | ||||
| Express Reship | ||||
| Dedicated Agent | ||||
| Alternative Shipping | ||||
| Same-Day Reship | ||||
| Account Manager | ||||
| Expedited Upgrade |
Insurance FAQs
Answers to frequently asked questions about our shipping insurance
Yes, insurance is mandatory for all orders. All customers must purchase shipping insurance to protect their orders. The insurance fee is 85% of your order amount, with a minimum of $75, and must be paid through our support team.
Insurance must be paid through our support team. After placing your order, contact our support team via email or live chat. They will calculate your insurance fee (85% of your order amount, minimum $75) and provide payment instructions. Your order will not be processed until insurance payment is confirmed.
No, insurance is mandatory for all orders. Your order will not be processed or shipped until insurance payment is confirmed. This policy protects both you and us, ensuring all orders are fully covered against shipping issues.
Filing a claim is simple:
- Contact our support team via email or live chat
- Provide your order number and insurance details
- Describe the issue (lost, damaged, seized)
- Provide any required documentation (photos for damage)
- We'll process your claim within 24 hours
- Reship or refund issued immediately upon approval
Most claims are processed within 24 hours. For insured orders, we prioritize claim processing to minimize any delays. Once approved, reships are sent immediately via express delivery. Higher order values receive faster processing times.
Yes, you can choose between a reship or full refund. When filing your insurance claim, simply specify your preference. Refunds are processed within 3-5 business days to your original payment method.
Yes, insurance covers your entire order. If only some items are damaged or missing, we'll replace those specific items. If the entire package is lost or seized, we'll reship the complete order.
Each insurance policy covers one claim per order. If a reship is also lost or seized (extremely rare), you may file an additional claim. We work with you to ensure successful delivery through alternative methods if needed.
Documentation requirements depend on the claim type:
- Lost Package: Tracking number showing no delivery
- Damaged Items: Photos of damaged products and packaging
- Customs Seizure: Seizure notice or tracking showing customs hold
- Wrong Items: Photos of received items
Our support team will guide you through the documentation process.
Insurance must be paid before your order is processed. After placing your order, contact our support team immediately. They will calculate your insurance fee and provide payment instructions. Once insurance payment is confirmed, your order will be processed and shipped within 24 hours.
All orders require shipping insurance. Contact our support team after placing your order to pay your insurance fee (85% of order amount, minimum $75) and complete your purchase.
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